Privacy Policy

Who this covers

This policy explains how Double R Sharpening ("we", "us") of 18915 Brake Shoe Road, Meadville, Pennsylvania handles personal information. It covers this website (doublersharpening.com), your account and orders, and the sharpening pickup and delivery service we run. By using the site or our services, you agree to this policy and to our Terms of Service.

What we collect

Things you give us

• Account details: name, username, email, phone number, company, billing and shipping addresses, and a profile picture if you add one. Your password is stored only in scrambled (hashed) form, so we can't read it.
• Google or GitHub sign-in: if you sign in this way, we receive your name, email address and profile picture from that service. We don't get your password for that service.
• Orders and payments: what you ordered, prices, PO numbers, addresses and order history. Card details are entered into Braintree's secure fields and go straight to Braintree; we only get back a confirmation that the payment went through.
• Sharpening work: your company's details, the blades we pick up and deliver, counts and services done, pickup and delivery dates, receipts, POs and invoices.
• Messages: what you send us through contact forms, data requests, surveys (rating and comments), email or phone. Staff may write a short note of a phone call.
• Location (only if you choose): if you allow a page or app to share your device's location, we save your last location on your account.

Things collected automatically

• Visit records: for each page you open, we record the page, time, how long it took to load, your IP address, browser, operating system, device type, the site that sent you, your approximate country (from Cloudflare) and, if you're signed in, your account. A cookie (rr_vid) tells us whether you've visited before.
• Account IP: we save the IP address you used when you last updated your profile, to help spot misuse.
• Analytics and ads tools: Clicky and Google Ads collect similar visit information. See Cookies and visit tracking.

We don't ask for sensitive information such as Social Security numbers, health information or bank account logins.

How we use it

• To run your account and sign you in.
• To take, ship and bill orders, and to run pickups, sharpening and deliveries.
• To bill you (our invoices are kept in QuickBooks Online).
• To answer questions and send service messages, such as order confirmations, shipping notices and changes to our policies.
• To keep the site working, fast and secure, including stopping bots, fraud and misuse.
• To understand how the site is used so we can improve it, and to measure whether our ads work.
• To follow the law, keep tax and accounting records, and protect our rights.

If we ever send marketing emails, every one will have a way to opt out.

Who we share it with

We don't sell your personal information. We share it only with companies that help us run the business, and only what they need to do their job:

We may also share information when the law requires it (for example, a subpoena), to protect people or property, to collect money owed, or as part of selling or reorganizing the business. A new owner would have to follow this policy for the information we already have.

Cookies and visit tracking

Cookies are small files your browser keeps for a website. We use these:

Your choices: you can block or delete cookies in your browser settings. The site still works without the tracking cookies, but you'll need sessionid and csrftoken to sign in, use the cart and check out. You can limit Google's ads at adssettings.google.com. Browsers' "Do Not Track" signals aren't a uniform standard, so the site doesn't respond to them.

How long we keep it

• Account details: while your account is open. When you delete it, we remove your account details, except records we have to keep (below).
• Orders, invoices and sharpening records: as long as tax and accounting law requires, generally up to 7 years.
• Visit records: about 400 days, then deleted automatically.
• Server readings (CPU, memory, disk): about 90 days.

Copies can stay in backups and in our change history for a while after deletion, until they're overwritten. We keep them secure and don't use them for anything else.

How we protect it

• The whole site uses an encrypted connection (HTTPS).
• Passwords are stored hashed, so nobody (including us) can read them.
• Card numbers go straight to Braintree and are never stored on our servers.
• Staff only see the parts of the system their job needs.
• We keep our software up to date and use bot and abuse protection.

Even so, no website, server or email is ever completely secure, and we can't promise that information will never be accessed without permission. You use the site at your own risk and should keep your password private. If we learn of a security breach that affects your personal information, we'll notify you and any authorities as required by law, including Pennsylvania's Breach of Personal Information Notification Act, without unreasonable delay. Our responsibility for security incidents is limited as described in our Terms of Service, to the extent the law allows.

Your choices and rights

• See or fix your details: most of them are on your profile page, where you can change them yourself.
• Delete your account: use "Delete my account" on your profile page.
• Get a copy, or ask us to correct or delete something: use our data request form or email office@doublersharpening.com. We may need to confirm it's really you first. We'll answer within 45 days.
• Stop marketing emails: use the link in the email or contact us. We'll still send messages about your orders and account.

We won't treat you differently for using any of these rights.

State privacy laws

Some states (for example California, Virginia, Colorado and Connecticut) give residents extra privacy rights, such as knowing what's collected, deleting it, correcting it and opting out of "sale", "sharing" or targeted advertising. These laws may not apply to a business our size, but we'll honor these requests from anyone, wherever they live. We don't sell personal information. Our Google Ads tag could count as "sharing" for advertising under some of these laws. To opt out, contact us, block cookies in your browser, or use Google's ad settings. If we turn down a request, you can ask us to reconsider by replying to our answer.

Children

This site is for businesses and adults. It isn't meant for anyone under 18, and we don't knowingly collect information from children. If you think a child has given us information, contact us and we'll delete it.

Changes to this policy

We'll update this page when our practices change and put the new date at the top. For important changes, we'll also let account holders know by email or with a notice on the site. Using the site after a change means you accept the updated policy.